FAQ

What time is check-in?

Check-in is available from 3:00pm.

Our staff is available to welcoming you from 9:00 am until 5:00pm, at the building n.755.

After 5:00pm you can access to your accommodation using a code we’ll send to you by email. In your apartment you can find the form to be filled out along with instructions for self-check-in.

What time is check out?

Your apartment must be vacated by 11:00am.

How can I access the property? Will someone be there to welcome me?

A couple of days before your arrival you’ll receive an email with the access code for the main entrance of the building and your apartment, which is to be typed on the keypad next to the door. During your stay you can freely access the structure, even outside of our staff’s working hours.

In any case we ask you to let us know your expected time of arrival so that our staff can be present to welcome you during the standard check-in hours of 3:00pm to 5:00pm.

Can I arrive at the hotel prior to the scheduled check-in time?

Yes, but we ask you to notify us when booking or at least the day before arrival. We will give you the opportunity to leave your luggage free of charge until your scheduled check-in time.

Do you have a lift?

As it is an ancient Venetian building there is no lift available, but - if necessary from 09:00 to 17:00 - our staff will be happy to help you.